Here are some helpful tips to help you check the status of your order:
- Keep an eye on your email - We send you regular emails regarding the status of your order, return or exchange
- Visit our Order Status page - Click here to check your order status online at any time.
- Feel free to contact us - If you still have questions about your order, please contact us at email@example.com
eu.glidesoul.com only delivers to Europe. If you’re not based in Europe, please change the store view to your country’s local site for additional delivery locations.
Order before 1pm to receive your order within 2-5 working days. GlideSoul uses RoyalMail tracking service.
Order delivery times are provided as guidelines only. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
Busy Period Warning
Please be aware that extended delivery timeframes may apply during busy periods including GlideSoul sales, Christmas, Black Friday and Cyber Monday.
Delivery may take an extra 1 to 3 business days than originally estimated.
We suggest you provide an address where someone will be available during business hours to receive your parcel as it is delivered. If a business address is provided, we require the business' name.
Once an order is marked as delivered by Royal Mail tracking, it is the customer’s responsibility to retrieve the order either from the local post office, the authority to leave location or the business address provided.
Please note that once an order has been dispatched, GlideSoul is unable to amend the delivery location or redirect your order.
Shipping Methods & Timelines
You can check all information about Shipping Methods and Timelines here.
Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:
- Your ordered item is unavailable due to stock shortages
- We are having difficulty processing your payment information
- We are unable to ship to the address provided
If your order is cancelled, you will receive a notification via email. Please be assured you will not be billed for any cancelled items.
Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations.
Customer Requested Cancellations
Our system is designed to process and ship orders as quickly as possible, so after you have clicked "Place Your Order", you cannot cancel or make changes to it.
If you change your mind, you may return any unwanted items by following our return instructions once you receive your order in the mail.